bConnected
– Fully deployed except for Law and Police
– Some concerns over Google handling of privacy
– Recent Google announcement that they will NOT “mine” campus e-mail is promising
– UCOP Google contract will need to be renegotiated over the next several months
BFS 9.2 upgrade completed without incident
New Contracts and Grants system is on schedule for July 3-6
Stadium cellular coverage expansion: completed and ready for Commencement
CalTime
– Updated version of Kronos timekeeping system implemented without incident
– Target of rollout for non-exempt is August 29th
– Some concern over ease of use
– Will benefit from the web browser virtualization solution
UCPath
– Centrallized UCOP HR/Payroll system
– In a holding pattern while UCOP works to get the project back on track
Information Security
– Phishing and 2-factor authentication will be focal areas this next year
– Proceeding ahead with the new I.S. strategy
– Compliance funding request for Chief Information Privacy Officer
– Funding request for a contracts review position
– Windows XP replacement went better than expected …didn’t use the remediation $$ after all
Disaster Recovery-Business Connectivity
– Business Impact Analysis(BIA) is presently underway
– Goal is to ID the key mission critical systems necessary for continued operation of the University
– ITC will be hearing from our BIA consultant today
Web browser virtualization initiative
– To address web browser incompatibilities with key applications
– Based on Citrix
– Roll-out is underway
Consolidated ticketing system
– Key to the IT Service Management initiative
– Based on ServiceNow
– CSS is piloting and will support
– Intent is to make it extensible to other unis
– IST, EST, Library, SAIT all intend to use
– Hope other units will utilize as well…
Student tech fee
– Passed…if just barely!
– Will cover recurring funding for Productivity Suite for students
– Will also provide funds for other student tech activities
– Committee will be appointed to prioritize use of funds
IT Service Management
– Put over 100 staff through 4 days of ITIL training
– Have established a new Service Manager position to lead the effort
– Intent is to broadly implement service management principles
– Have hired a consultant to help guide our implementation
Customer Service Initiative
– Put ~80 managers through a two days of customer service training
– Will be forming a staff committee to oversee next steps
– Looking at bringing in a consultant to provide guidance at instantiating this into the culture
Questions?
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